On January 4, Oakland University in Rochester Hills, 28 miles outside of Detroit, Michigan, learned that due to a “human error,” their undergraduate student application system sent 5,500 admitted students email notifications they were awarded with one of the university’s highest awards, the Platinum Presidential Scholar Award valued at $12,000 per year for four years.
“Unfortunately, the students who received the message do not meet the eligibility requirements for this award, but have qualified for varying levels of OU scholarship awards,” Brian Bierley, Director of Media Relations at Oakland University told CNN in a statement Monday. “While the emails were sent in error, OU notifies students of scholarship awards through official scholarship award letters sent to students via United States mail.”
“Those 5,500 students, made up of incoming freshmen and transfer students, have been offered varying levels of scholarships, but did not qualify for the Platinum Presidential Scholarship, and had also not yet accepted their scholarship award in their student portal,” Bierley said. “They were intended to receive a different message about the awards they qualified for.”
Charmaine Brown said she was overjoyed when she got the school’s email.
“When they sent that email, I was like ‘Wow, this is my escape, this is everything I’ve ever wanted,'” Brown said.
Similar errors, two different schools
Following Oakland’s error, officials at Central Michigan University in Mount Pleasant found themselves apologizing for a similar mishap two weeks later.
Now, the university says it is reaching out to the impacted students “to make it right” and award them with an amount equivalent to a full-tuition scholarship.
That however, is not the case at Oakland University, according to officials.
Within two hours of the error, OU said they sent out an immediate correction and the Undergraduate Admissions team scheduled phone calls to explain the situation to the students who had reached out to them, Bierley said.
“We have examined our email data extraction procedures to ensure that this doesn’t happen again,” the university said in a follow-up apology email on January 5. “We feel very badly that you received this incorrect communication, and we hope you will still consider attending Oakland University.”
For the fall of 2021 Oakland University offered 223 Platinum Presidential Scholar Awards; 47 of these students chose to enroll, he said. As of right now, 162 students have qualified for the scholarship and been offered for fall 2022, 62 have accepted so far. Final numbers will be determined in September following open enrollment.
Correction: An earlier version of this story misstated the proximity between Central Michigan University and Oakland University.